Services & Support
Engineering support from load case to series production
As a manufacturer, we perform design, winding, gear cutting, assembly and testing in one plant, which is why a customised sample can leave us in 7–10 working days.
Service Index · 4 programmes
From custom design to mass production — samples in 7–10 days.
SRV-01
Fast engineering answers on selection, replacement, noise, temperature rise, lubrication and failure analysis, with a response inside 24 hours.
SRV-02
Custom shafts, flanges, gear ratios and harnesses prototyped and tested within 7 to 10 working days for design verification builds.
SRV-03
Incoming inspection, in-process checks, 100 percent in-line performance testing and traceable packing records for every shipment.
SRV-04
Drive system design from load data to a complete motor, gearbox and controller specification, including mounting and interface drawings.
Customisation Capability
What can be changed on a standard platform
Most customer variants do not require a new motor — they require a different combination of existing, proven elements. That is why lead times stay short.
Electromagnetic
- Winding turns and wire gauge
- Supply voltage 12–690 V
- Magnet grade and stack length
- Thermal class B, F or H
Mechanical
- Shaft diameter, length and keyway
- Mounting flange and foot pattern
- Gear ratio and stage count
- Bearing and seal specification
Interface
- Connector type and cable length
- Encoder, Hall or resolver feedback
- Brake and thermal protector
- Fieldbus: CANopen, RS-485, EtherCAT
Environment
- Ingress protection to IP66
- Low-temperature lubricant
- Corrosion-protected housing
- Conformal-coated electronics
Control
- Firmware parameter set
- Speed, torque or position mode
- Ramp and current limits
- Jam and stall detection logic
Branding & Packaging
- Laser-marked nameplate
- Customer part number
- Custom colour housing
- Retail or industrial packaging
After-sales
Support that continues after shipment
- SUP-01
Dedicated account engineer
One named engineer follows your project from first enquiry through series production, so technical context is retained between contacts.
- SUP-02
Documented spare parts supply
Every shipped model carries a drawing and a bill of materials. Replacement units and spare gear stages remain available for the life of your machine.
- SUP-03
Failure analysis on returns
Returned units are stripped, measured and photographed. You receive a written root-cause report with a corrective action, not just a replacement.
- SUP-04
Global logistics support
Shipments to more than 60 countries, with export documentation, Incoterms guidance and consolidated delivery schedules for multi-site programmes.
FAQ
Questions customers ask before the first order
Start a Project
Send the requirement, get an engineering answer
Every enquiry is read by an application engineer. You will receive a technical response — not a price list — within one working day.
- Cell | WhatsAPP | Wechat
- +86 139 6166 3985
- 24/7 hotline
- +86 510 83741032
- sales@yifandrive.com